At tdgame, your personal data is handled with the utmost care and transparency. This Privacy Policy explains exactly what information we collect from Pakistani players, how we use it, who we share it with, and what rights you hold over your own data.
These six principles summarise how tdgame approaches data protection for every Pakistani player on our platform. They complement — but do not replace — the full legal text below.
Every piece of data transmitted between your device and tdgame's servers is protected by industry-standard SSL/TLS encryption. Whether you are logging in from Karachi, Lahore, or Islamabad, your session is always encrypted end-to-end.
tdgame collects only the personal data that is strictly necessary for account registration, identity verification, payment processing, and regulatory compliance. We do not collect data beyond what is needed to operate the platform safely and fairly for Pakistani players.
tdgame does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances. Your data is used exclusively to operate and improve our gaming services for you and other Pakistani players.
CNIC and identity documents submitted for KYC verification are stored in an access-controlled environment. Only authorised compliance staff can view submitted identity documents. Documents are never shared with third parties except where legally required by a competent authority.
Pakistani players on tdgame hold specific rights over their personal data — including the right to access a copy of it, correct inaccuracies, request deletion in qualifying circumstances, and opt out of direct marketing communications at any time.
Data collected about your gaming activity — including deposit history, session frequency, and wagering patterns — may be used internally to identify responsible gaming concerns and proactively reach out to players who may benefit from support resources.
This Privacy Policy is issued by tdgame, the online gaming platform operated at tdgame.bio. References to "tdgame", "we", "us", or "our" in this document refer to the operator of the tdgame platform and all services delivered under that brand name to players in Pakistan.
This Privacy Policy applies to all personal data collected, processed, stored, or shared by tdgame in connection with your use of the tdgame website, mobile interface, and any related applications or services (collectively, the "Platform"). It applies to all registered players, visitors who browse the Platform without registering, and anyone who contacts our support team.
By accessing the Platform, creating an account, making a deposit, or contacting our support team, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you must cease using the Platform immediately.
tdgame collects the following categories of personal data from Pakistani players and Platform visitors. We collect only what is reasonably necessary for the purposes set out in this Policy.
| Category | Examples of Data Collected | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, CNIC document images (front and back), selfie photographs submitted for verification | KYC verification, age verification, fraud prevention |
| Contact Data | Pakistani mobile number, email address, city and province of residence (e.g., Karachi, Lahore, Faisalabad, Islamabad) | Account management, support, notifications |
| Financial Data | JazzCash account number, EasyPaisa wallet number, HBL/UBL/Meezan Bank account details (last 4 digits and name), transaction reference numbers, deposit and withdrawal history in PKR | Payment processing, fraud prevention, AML compliance |
| Gaming Activity Data | Bet history, game session durations, wagering amounts, cricket betting selections, slot game activity, live casino session records, bonus redemptions | Platform operation, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type and model, operating system, browser type, screen resolution, session timestamps, login timestamps | Security, fraud detection, platform optimisation |
| Communications Data | Support chat transcripts, email correspondence, feedback submitted through the Platform, complaint records | Customer service, quality assurance, legal compliance |
| Marketing Preferences | Opt-in/opt-out status for promotional emails, SMS notifications regarding bonuses, PSL promotions, and platform updates | Direct marketing (consent-based only) |
tdgame collects personal data through the following methods:
The majority of personal data we hold is provided directly by you when you register an account, complete our KYC verification process, make a deposit or withdrawal, contact our support team, or participate in a promotion. You are responsible for ensuring that data you provide to us is accurate and up to date.
When you visit or use the Platform, we automatically collect certain technical data including your IP address, device identifiers, browser type, and session activity data. This data is collected using cookies, server logs, and similar tracking technologies as described in Article 7 of this Policy.
When you make a deposit or withdrawal through JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank, those payment providers may share transaction confirmation data with us — including transaction reference numbers and account identifiers — to allow us to credit or process your account balance. We do not receive your full bank account credentials or mobile wallet PINs from these providers.
For identity verification and anti-money laundering compliance, tdgame may use third-party identity verification or screening services. These services may cross-reference data you provide (such as your name and CNIC number) against publicly available databases or watchlists. The results of such checks are stored on your account record.
tdgame processes your personal data on one or more of the following legal grounds:
tdgame uses the personal data it collects for the following purposes:
Your identity, contact, and financial data are used to create and manage your tdgame account, verify your identity, process deposits and withdrawals in PKR, and ensure your account remains in good standing throughout your time as a player on the Platform.
tdgame is required to maintain records of player identity, transaction history, and gaming activity for compliance with anti-money laundering regulations and financial crime prevention obligations. We process data for these purposes regardless of whether you have given separate consent, as processing is required by law.
Technical data — including IP addresses, device identifiers, and login patterns — is analysed to detect suspicious activity, prevent unauthorised account access, identify multi-accounting, and protect the platform against fraud. Automated and manual fraud review processes may be applied to accounts where risk indicators are present.
Gaming activity data — including session frequency, deposit amounts, and wagering patterns — is monitored internally to identify players who may be showing signs of problem gambling behaviour. Where such signs are detected, we may contact the player proactively to offer responsible gaming resources or apply protective account restrictions. This processing is carried out in the legitimate interests of player welfare and is a core part of our responsible gaming commitment.
Communications data from support interactions — including live chat transcripts and email correspondence — is retained to resolve ongoing disputes, improve support quality, and maintain an accurate record of commitments made by tdgame to players.
Where you have opted in to marketing communications, we use your contact data to send you information about bonuses, PSL cricket promotions, new game releases, and other offers available on tdgame. You may opt out of marketing communications at any time. Opting out of marketing does not affect your ability to use the Platform.
tdgame does not sell your personal data. We share personal data only in the following limited circumstances:
To process your deposits and withdrawals, we share necessary transaction data with JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank as applicable to your chosen payment method. These providers process data under their own privacy policies and applicable Pakistani financial regulations.
We may share your name, CNIC number, and document images with third-party identity verification services solely for the purpose of completing KYC checks. These providers are contractually bound to process the data only for the specified purpose and to maintain appropriate security standards.
To deliver live casino games, slot titles, and sports betting markets, tdgame works with third-party game providers and technology vendors. These providers may receive anonymised or pseudonymised session data necessary to deliver the game experience. They are not permitted to use this data for their own independent purposes.
tdgame will disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or regulatory direction. Where legally permissible, we will endeavour to notify you of such disclosure.
In the event of a merger, acquisition, or sale of all or part of tdgame's business, personal data held by tdgame may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to how your data is handled as a result.
tdgame uses cookies and similar tracking technologies on the Platform to enhance your experience, maintain session security, and analyse Platform usage patterns. The following types of cookies are used:
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect your ability to use some features of the tdgame Platform. Strictly necessary and security cookies cannot be disabled as they are integral to Platform operation and account security.
tdgame retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention period required by applicable law or regulatory obligation. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that makes re-identification impossible. Where anonymisation is used in place of deletion, the anonymised data may be retained indefinitely for analytical purposes without constituting personal data processing.
As a tdgame player, you hold the following rights over your personal data. To exercise any of these rights, contact us at [email protected] (plain text — not a clickable link). We will respond to verified requests within a reasonable timeframe.
tdgame implements technical and organisational security measures appropriate to the sensitivity of the data processed on the Platform. These measures include but are not limited to:
Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that poses a material risk to your rights, tdgame will notify affected players in a timely manner and take all reasonable steps to contain the breach and prevent recurrence.
The tdgame Platform is strictly restricted to individuals aged 21 and above. We do not knowingly collect personal data from individuals below this age. Our age verification processes — which require submission of a valid Pakistani CNIC — are specifically designed to prevent underage individuals from accessing the Platform.
If tdgame discovers that personal data has been collected from an individual who is below the age of 21, we will:
Parents and guardians who believe a minor in their care has accessed tdgame should contact our support team immediately. We take underage access extremely seriously and will act promptly on any such report.
tdgame reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or our services. When we make material changes to this Policy, we will update the "Last updated" date at the top of the document and notify registered players via the mobile number or email address associated with their account where reasonably practicable.
Your continued use of the Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically. The most current version will always be available at tdgame.bio/privacy-policy.
For any questions, concerns, or requests relating to this Privacy Policy or the personal data tdgame holds about you, please contact our support team using the details below. We aim to respond to all privacy-related enquiries within a reasonable timeframe.
Email: (plain text — not a clickable link)
Support is available 24/7 via live chat on the Platform and by email. For formal data subject access requests or erasure requests, please include "Privacy Request" in the subject line of your email along with your registered Pakistani mobile number so we can verify your identity before processing the request.
Our support team is available around the clock to assist Pakistani players with any privacy concerns, data requests, or account security questions.
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